Understanding Medicaid Transportation Benefits in MA

Medicaid Transportation Benefits in Massachusetts

If you're a MassHealth (Medicaid) member in Massachusetts, you may be eligible for free non-emergency medical transportation to and from your medical appointments. Understanding your benefits is the first step to accessing reliable transportation.

Who is Eligible?

MassHealth members who meet the following criteria may qualify for NEMT benefits:

• You have an active MassHealth plan
• You need transportation to a covered medical service
• You have no other means of transportation available
• Your medical appointment is with a MassHealth-enrolled provider

How to Access Your Benefits

• Contact your MassHealth plan to verify your NEMT benefits
• Request transportation through your plan's transportation broker
• Or contact Acosta Transportation directly — we can help coordinate with your insurance

What Services Are Covered?

MassHealth NEMT benefits typically cover transportation to:

• Doctor appointments and specialist visits
• Dialysis treatments
• Physical therapy and rehabilitation
• Mental health appointments
• Pharmacy visits
• Hospital follow-up appointments

Tips for Using Your Benefits

• Book rides at least 48 hours in advance when possible
• Keep your MassHealth ID card handy
• Inform the provider of any special needs (wheelchair, stretcher, etc.)
• Be ready at your pickup location 15 minutes before scheduled time

Acosta Transportation and MassHealth

Acosta Transportation works with MassHealth and other insurance providers to ensure our patients can access the transportation they need. Contact us to learn more about how we can help you use your benefits.