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What is Non-Emergency Medical Transportation (NEMT)?

Acosta Transportation February 15, 2026

What is NEMT?

Non-Emergency Medical Transportation (NEMT) is a specialized transportation service designed for individuals who need assistance getting to and from medical appointments but do not require emergency ambulance services. NEMT is a critical component of the healthcare system, ensuring that patients can access the care they need regardless of their mobility limitations or lack of personal transportation.

Who Qualifies for NEMT Services?

NEMT services are available to a wide range of individuals, including:

  • Elderly patients who can no longer drive safely
  • Individuals with disabilities who require wheelchair-accessible vehicles
  • Dialysis patients who need regular, recurring transportation
  • Post-surgery patients who cannot drive during recovery
  • Medicaid beneficiaries who lack access to reliable transportation
In Massachusetts, Medicaid (MassHealth) covers NEMT services for eligible members. This means that qualifying patients can receive free or low-cost transportation to medical appointments.

Types of NEMT Services

NEMT providers like Acosta Transportation offer several types of service:

  • Ambulatory Transport — For patients who can walk but need assistance getting to appointments
  • Wheelchair Transport — For patients who use manual or electric wheelchairs
  • Stretcher Transport — For patients who must remain in a reclined position during transport
  • Door-to-Door Service — Drivers assist patients from their front door to the medical facility entrance
  • Door-Through-Door Service — Drivers provide assistance all the way to the check-in desk

How to Arrange NEMT in Worcester, MA

Arranging NEMT transportation in Worcester and Central Massachusetts is straightforward:

  • Contact your insurance provider to verify your NEMT benefits
  • Call Acosta Transportation at (508) 579-8836 or request a ride online
  • Provide your details including pickup address, destination, date, time, and any special needs
  • Confirm your ride — we'll call or text to confirm all details
  • Enjoy safe, reliable transportation to your medical appointment

Why Choose Acosta Transportation?

Acosta Transportation has been serving Worcester, MA and Central Massachusetts for over a decade. Our commitment to safety, reliability, and compassionate care makes us the preferred NEMT provider in the region. We offer:

  • 24/7 scheduling availability
  • ADA-compliant, wheelchair-accessible vehicles
  • Trained, background-checked drivers
  • Insurance and Medicaid accepted
  • Real-time ride tracking
Contact us today to learn more about our NEMT services or to schedule your first ride.